International courier for ecommerce

The Partnership that delivers

Admin Assistant reporting to the Russian Development Manager

Job Description

Title: Admin Assistant reporting to the Russian Development Manager

Branch:    Hounslow

Company Information

Established in 1972, Skynet has grown to be the world’s largest independently owned express courier network with over 1000 offices in 209 countries and territories.  Over the years we have developed the complete range of global distribution services to meet our customers’ distribution needs.

The role 

A customer service role in a busy office where service excellence is key to the business.  

You will be expected to prepare correct documents for customs clearance in Russia

Know the process of customs clearance and delivery in Russia so that you can answer questions

Communicate with colleagues to get required documents from a shipper

Communicate and coordinate with agent in Russia to improve service level


Strong understanding of English and Russian Language (Including communication and written skills)

Ability to work within a team, with a proactive attitude

Ability to have clear, concise and professional dialogue with internal colleagues by telephone and email

Have the ability to organise time effectively and stay on top of all queries


DBS Certificate (formerly known as Disclosure Scotland Certificate) 

A complete and up to date 5-year work history for security checks 


Comfortable using computers

Good knowledge of excel

Looking for a self-motivated person with attention to detail


Dealing with queries received via emails

Use House System to create the documents for customs clearance in Russia

General use of Excel

Checking the delivery status of shipments using in House Systems

Use of Outlook

Hours of work

Part time hours, Monday to Friday. A total of 20 hours per week preferable mornings, but may be required to be flexible during busy times of the year with prior notice.

Salary AAE

Please contact [email protected] for any Skynet/Deltec vacancy information.

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