Customer Service Agent

Customer Service Agent Position

Position Information

Reference: SKY005

Position: Customer Service Agent

Reporting To: Customer Service Manager

Division: SkyNet London

Location: Hounslow

Employment Type: Permanent

Posting Date: 14 April 2023

Closing Date:

Purpose of Job

Customer Service Agent (CSA) will act as a liaison to provide product/services information, answer questions, and resolve any emerging problems that our customers’ accounts may face with accuracy and efficiency. Also maintain good working relationship with SkyNet customers and internal colleague

Main Responsibilities

Very strong understanding of English Language (Including communication and written skills)
Ability to work within a team, as well as using own initiative and a “can do” positive attitude.
Ability to have clear, concise, and professional dialogue with customers and internal colleagues by telephone and email.
Deal with situations where the customers’ expectations have not been met and achieving an outcome that gives the customer with a positive impression of SkyNet.

Can organise time effectively and stay on top of all queries.

Requirements

Inputting purchase invoices to the Group’s ledgers in accordance with the Group policies and procedures.
2 years’ experience
Good people skills
Good understand of Excel.
Industry knowledge is essential.

Experience of working in a customer service environment
Looking for a self-motivated person with attention to detail
Assist with other Ad-Hoc duties as and when required.

Desirable

Must be computer literate.
Dealing with telephone queries.
Update service level reports for customers.

Checking the delivery status of shipments using in House Systems
Strong IT skills encompassing the ability to use Microsoft – Excel, Word, and Outlook
Good communication skills
Work well as part of a team, with high attention to detail.

Work hours

Monday to Friday 9AM-5.30 PM – 1 hour lunch