Customer Service Agent Position
Position Information
Reference: SKY005
Position: Customer Service Agent
Reporting To: Customer Service Manager
Division: SkyNet London
Location: Hounslow
Employment Type: Permanent
Posting Date: 14 April 2023
Closing Date:
Purpose of Job
Customer Service Agent (CSA) will act as a liaison to provide product/services information, answer questions, and resolve any emerging problems that our customers’ accounts may face with accuracy and efficiency. Also maintain good working relationship with SkyNet customers and internal colleague
Main Responsibilities
- Very strong understanding of English Language (Including communication and written skills)
- Ability to work within a team, as well as using own initiative and a “can do” positive attitude.
- Ability to have clear, concise, and professional dialogue with customers and internal colleagues by telephone and email.
- Deal with situations where the customers’ expectations have not been met and achieving an outcome that gives the customer with a positive impression of SkyNet.
- Can organise time effectively and stay on top of all queries.
Requirements
- Inputting purchase invoices to the Group’s ledgers in accordance with the Group policies and procedures.
- 2 years’ experience
- Good people skills
- Good understand of Excel.
- Industry knowledge is essential.
- Experience of working in a customer service environment
- Looking for a self-motivated person with attention to detail
- Assist with other Ad-Hoc duties as and when required.
Desirable
- Must be computer literate.
- Dealing with telephone queries.
- Update service level reports for customers.
- Checking the delivery status of shipments using in House Systems
- Strong IT skills encompassing the ability to use Microsoft – Excel, Word, and Outlook
- Good communication skills
- Work well as part of a team, with high attention to detail.
Work hours
Monday to Friday 9AM-5.30 PM – 1 hour lunch